Any instrument that has been serviced by unauthorized persons.Ĩ. The subjective issue of tonal characteristics.Ħ. Any instrument that has been subjected to extreme humidity or temperature conditions.ĥ. Any instrument that has been damaged due to misuse, neglect or accident.Ĥ. Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.ģ. Any instrument modified after original shipment from AEG factory.Ģ. Warranty service requires a copy of the original sales receipt to be presented at the time of service request.ġ. AEG reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. Allen Eden®️ Guitars will repair or replace, at its option, any AEG instrument or part thereof which is found by AEG to be defective. Warranty Coverage: Allen Eden®️ Guitars (AEG) are warranted to be free from defects in material and workmanship from the date of purchase to the original owner when purchased from an authorized Allen Eden®️ Guitars or direct from an authorized Allen Eden®️ Guitars dealer. Warranty Time Period: The warranty provided herein is a limited lifetime warranty. Q: What is the warranty on my Allen Eden®️ Guitar?Ī: Here is the Allen Eden®️ Guitars warranty The promo code will not work if you are trying to apply them to any other products on our store. If you received a coupon code in the form of a digital code or physical thank you card that came with a previous order, that code has limitations. Promo Codes are only valid on Allen Eden®️ Guitars products. I tried to use a coupon and it didn't work. We also ask that you wear a mask when picking up your order to protect our employees. We don't allow people into our offices, so your order will be brought out to you. We ask that you give us at least 1 business day to prepare your order for curbside pickup. If you have any issues with this, please contact the parcel carrier responsible for delivering your item for more instruction or guidance.Ī. Yes you can. This is done solely at the discretion of your region's import policies. As the shipper we are not responsible for customs fees or import duties your region may require for your shipment to be delivered. How do you handle customs and duties for International orders?Ī. International shipping is available, and shipping prices depend on your region. Shipping to Hawaii, Alaska or other US territories requires additional fees. We offer free shipping in the domestic U.S. Our cases are designed in California, but like our necks and bodies they are also sourced overseas. Made guitar neck or body for under $200 we suggest you snag it quick.Ī. Most luthiers know this based off the price of our items. Our necks and bodies are sourced overseas in China. The best option would be to sign up for our newsletter to be notified when new products are available.Ī. Due to high demand and logistical reasons, we cannot hold certain items on backorder for you. Please be aware of the lead times involved with creating a custom order. Yes! You can create your own custom order here. We are available to answer any and all questions you may have about your order or a product you are interested in. If you don't see your question please reach out to us.
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